Contact with Us

    F.A.Q.

    1. How do I receive my 3D files?

    "As soon as your payment is confirmed, you will receive an email with a download link. You can also access your files at any time through your 'Store Dashboard' under the 'Downloads' section."

    What materials are the printed cookie cutters made of?

    "Our physical products are 3D printed using high-quality, food-safe PLA plastic. They are non-toxic and biodegradable, but please note: they are not dishwasher safe. Hand wash with lukewarm water only."

    3. Do you ship internationally?

    "Yes! We ship our physical products worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Digital files, of course, have no shipping fees and are available globally."

    4. What is your refund policy?

    "Due to the nature of digital downloads, we cannot offer refunds on STL/OBJ files once they have been downloaded. For physical products, if your item arrives damaged, please contact us within 7 days with a photo, and we will send a replacement."

    5. I’m a creator—how do I sell my own designs?

    "We love new talent! Simply click on 'Become a Seller' in the menu, register your account, and you can start uploading your designs to the marketplace immediately."